Customer Testimonials

Marco and his crew were wonderful did excellent job

I used this company to do the boxing, labeling and moving of my entire living room and dining room. Everything was wrapped, bar coded and photographed (very professional). So when they came to fix the ceiling from water damage both rooms were empty. Jacob and Justin handled my possessions like it was their personal property. Great guys and they loved my dog. Thanks for everythingKaren D

Onsite! Wow! This company is beyond awesome. Talk about teamwork. Lisa was our team leader and her crew people were so kind, caring, and remarkably understanding. Her team members were Luica, Welch, Haley, and Matthew. Excellent workers! Do not hesitate to use Onsite and request these people. When moving day came, it was Steve and Justin that were team leaders. Their fellow workers were Deon, TaSawn , Chris, And DeMarkus, Skyler and Ryan, I couldnâ??t have asked or gotten a better group of people. They were fabulous. They worked long and hard. They were very careful and respectful. The company is beyond the best! Wish I could give them 10 stars!!!

We had a minor fire just before Christmas. On-Site was the company brought in to pack out our house, in preparation for repairs. Alexis the team lead was amazing at keeping everything in order. Her coworkers Laura, Rebecca,Brandon, Tashawn, Carlos, Gabrielle and Mathew were all very polite and hard working. In a time of extreme disruption it was wonderful to have a great group of people taking care of our household belongings.

They removed all my furniture,asscessories. Lisa brought my things back and did my unpack. Her and crew were professional. I've had some issues going on for WEEKS. Karla from the office did in one day what we needed. She even did follow up calls and texts to keep us abreast. Seriously, this woman went above and beyond and she was an Angel to us.Thank You,L. Tripo

A valve burst in our upstairs bathroom. Torrents of water flowed into our computer/exercise room, dining room and basement cistern room. Floors, ceilings and walls had to be removed. Immediate work had to commence to prevent mold and other mounting damages. Long hours are required of restoration team members. We discovered asbestos in various locations. This substance must be removed according to legally prescribed measures before the bathroom, computer and exercise room and kitchen can be restored. These demolition and abatement tasks have been completed, but we are still awaiting restoration of five rooms.A sudden unexpected flood beyond oneâ??s capacity to control is a shocking and disturbing initial experience. Our routine household daily activities will not be the same for months. We, as well as our flooded rooms, need to be restored. The feeling that life may never be the same is hard to shake. On-Site workers such as Marco, Carlos, Manny and Shannon have worked to help us as well as return our house to its normal state.On-Site services require very difficult, specialized, legally and financially complicated tasks along with delicate coordination of a large variety of experts. I will write about just some of these services and their coordination.All of the household belongings in these flooded rooms had to be inventoried and packed in labeled boxes. Heavy objects in these rooms also had to be removed. One example: Our bathtub weighs hundreds of pounds. It had to be enclosed with a tarp and moved in between much clutter and large packed boxes from the upstairs to the outside.Demolition and removal require powerful tools and equipment and the knowledge and skills for their utilization. The work was started late this fall of 2022 and will continue through winter, spring and possibly summer of 2023. We have a large dog. Protective measures and equipment must be implemented to safely move me, my wife and our dog through the house and outside.On-Site has worked in cooperation with other restoration businesses to service people who have suffered losses due to floods. I know that On-Site works with McCoy Fire and Water Restoration. Restoration services coordinate with insurance agents on financial aspects of losses and recovery. Housing accommodations are often needed for people whose homes have been damaged by floods and fires. On-Site and Insurance Companies work with an agency called Housing Headquarters to arrange for accommodations for their clients who have incurred losses from floods. Plumbing and electrical work will also be needed to complete work on our house.The US is made up of immigrants from many countries all over the world. Most of us have parents and grandparents who had to learn English. Holding a job is very difficult. Using and learning a foreign language is also extremely challenging. Someone who does both deserves praise. On-Site has employees whose second language is English. Both these employees and their managers complete complex tasks with On-Site team members and others.Since the pandemic, there have been severe shortages of materials and workers throughout our country and the world. We are experiencing an aging population with ever increasing proportions of retired people and dwindling percentages of people in the work force. Something must be done to provide encouragement and incentive to conscientious hard working and professional people such as those in water and fire restoration!